Looking for flight deals? Want affordable flights without compromising on quality? Look no further than LEVEL! As a budget airline based in Spain, LEVEL Airlines offers an exceptional travel experience at prices that won’t break the bank. Whether you’re planning a getaway or a business trip, LEVEL Airlines has got you covered.
With a wide network of airports and a fleet of reliable aircraft, LEVEL Airlines provides a range of flight destinations to choose from. Whether you’re dreaming of a beach vacation, a city break, or an adventure in the great outdoors, LEVEL Airlines can take you there.
Book your flights with LEVEL Airlines today and experience top-notch service in the skies. Fly with confidence knowing that you’re getting the best value for your money without compromising on comfort and reliability.
Key Takeaways:
- LEVEL Airlines offers affordable flights without compromising on quality.
- The airline operates a wide network of airports and a reliable fleet of aircraft.
- Book with LEVEL Airlines for a comfortable and reliable travel experience.
- Enjoy top-notch service at budget-friendly prices.
- Experience a range of flight destinations for your next vacation or business trip.
Flexibility and Changes to Your Reservation
When it comes to your reservation with LEVEL Airlines, you have the freedom to make changes and adapt your trip to suit your needs. Whether you need to change your flight date or make adjustments to the passenger details, LEVEL Airlines offers flexible options to ensure a smooth travel experience.
One of the key features is the availability of a flexible ticket, which allows you to change your flight date without providing any explanations. This option is already included in the Extra or Premium Extra fare for round-trip flights. However, if you choose the Light, Comfort, or Premium Comfort fare, it is recommended to add the Flexible Ticket to your reservation to avoid any penalties for changes.
In the event that you need to cancel your reservation, LEVEL Airlines offers a voucher refund service. Upon cancellation, you will receive a voucher code equivalent to the total amount of your reservation. This voucher is valid for one year and can be used for a new trip, either in its entirety or partially, providing you with the flexibility to plan your travels with ease.
| Reservation Changes | Fare | Penalties for Changes |
|---|---|---|
| Flight Date Change | Flexible Ticket (included in Extra or Premium Extra fare) | No penalties |
| Flight Date Change | Light, Comfort, or Premium Comfort fare | Recommended to add Flexible Ticket to avoid penalties |
| Cancellation | All fares | Voucher refund service available |
LEVEL Airlines understands that plans may change, and they strive to provide flexibility and convenience to their passengers. Book your flights with LEVEL Airlines and enjoy the peace of mind that comes with knowing you can adapt your reservation to your needs.
Date Changes and Conditions
When it comes to making changes to your reservation, LEVEL Airlines offers flexibility to its passengers. Let’s take a look at the date changes and conditions for your flight.
Change Options
If you have purchased the Flexible Ticket service, changing your flight date is easy and free of charge. This service is already included in the Extra or Premium Extra fare options. For the Light, Comfort, or Premium Comfort fare options, it is recommended to add the Flexible Ticket service to your reservation to avoid any penalties for changes.
If you need to change your flight date and you don’t have the Flexible Ticket service, LEVEL Airlines charges a fee of €150 for date changes. It’s important to note that if you choose a new fare that is higher than your original fare, you will need to pay the price difference.
Conditions and Limitations
Date changes are allowed up to 24 hours before your flight departure. It’s also important to remember that changes are only allowed within the same cabin class that you initially booked. If you made a mistake during the reservation process, you have up to 24 hours from the time of purchase to change the date at no cost, but you may need to pay a fare difference if applicable.
It’s always a good idea to review your travel plans carefully before making a reservation with LEVEL Airlines. However, if you need to make any date changes, remember to consider the fare, penalties, and cabin class restrictions to ensure a smooth and convenient travel experience.
Table: Date Change Costs and Limitations
| Fare Option | Flexible Ticket Service | Date Change Fee | Cabin Class Restrictions |
|---|---|---|---|
| Extra or Premium Extra | Included | No cost | Allowed within the same cabin class |
| Light, Comfort, or Premium Comfort | Recommended | €150 | Allowed within the same cabin class |
Name Changes and Conditions
When it comes to name changes on your LEVEL Airlines reservation, there are specific conditions and requirements to keep in mind. If you made a mistake in the reservation, you have 24 hours from the time of purchase to change the name at no cost. This can be done by canceling the initial reservation and reissuing a new one with the correct name.
However, if you need to change the name after the initial 24-hour period, there is a cost of €150. In addition, if there is a fare difference, you will be required to pay the remaining amount. It’s important to note that name changes can only be managed if no flights of the reservation have been taken, and the name on the boarding pass must match the name on the passport.
LEVEL Airlines does allow certain modifications to the name in the reservation for free. This includes adding or removing a first or second name, modifying one or several letters of the last name, and correcting errors in transcribing names. It’s crucial to make any required name changes up to 24 hours before the departure of the first flight in the reservation.
| Conditions | Cost | Requirement |
|---|---|---|
| Within 24 hours of purchase | No cost | Cancel initial reservation and reissue a new one |
| After 24 hours of purchase | €150 | No flights of the reservation have been taken |
“I made a mistake in my reservation, but thankfully LEVEL Airlines allowed me to change the name within 24 hours without any additional cost. Their customer service was helpful, and the process was smooth.” – satisfied customer
Cancellation and Refund due to Death
In the unfortunate event of the death of a family member up to the 2nd degree, LEVEL Airlines offers a full refund of the airfare for the deceased or affected person. This includes spouses, partners, children, parents, siblings, grandchildren, grandparents, or in-laws. To process the refund request, please contact our Help Center and provide the original death certificate and a copy of the family book. At LEVEL Airlines, we understand the sensitivity of these situations and aim to provide compassionate support during difficult times.
Our dedicated customer service team will guide you through the process and ensure that your refund is processed as per LEVEL Airlines’ policy for cancellations and refunds in such circumstances. We are committed to providing exceptional service and support to our customers, and we extend our sincerest condolences for your loss.
| Family Relationship | Refund Eligibility |
|---|---|
| Spouses | Eligible for a full refund |
| Partners | Eligible for a full refund |
| Children | Eligible for a full refund |
| Parents | Eligible for a full refund |
| Siblings | Eligible for a full refund |
| Grandchildren | Eligible for a full refund |
| Grandparents | Eligible for a full refund |
| In-laws | Eligible for a full refund |
At LEVEL Airlines, we prioritize customer satisfaction and aim to provide exceptional service in all situations. If you have any further questions or require assistance, please do not hesitate to reach out to our dedicated customer support team.
Iberia Customer Service Plan
When it comes to customer service, LEVEL Airlines is proud to align with the renowned Iberia Customer Service Plan. This plan applies to flights operated by Iberia to/from the United States and flights operated by Iberia as LEVEL to/from the United States, ensuring that passengers receive top-notch support and assistance throughout their journey.
Committed to meeting the regulations set by the US Department of Transportation, Iberia’s Customer Service Plan offers a range of commitments to ensure a quality travel experience. These include providing the lowest fare available, promptly notifying passengers of known delays, cancellations, and diversions, delivering baggage on time, allowing reservations to be held or cancelled without penalty for a defined amount of time, providing prompt ticket refunds, and properly accommodating disabled and special-needs passengers.
Commitments under Iberia Customer Service Plan:
- Providing the lowest fare available
- Notifying passengers of known delays, cancellations, and diversions
- Delivering baggage on time
- Allowing reservations to be held or cancelled without penalty for a defined amount of time
- Providing prompt ticket refunds
- Properly accommodating disabled and special-needs passengers
With this comprehensive customer service plan, LEVEL Airlines and Iberia aim to ensure customer satisfaction and provide a seamless travel experience for all passengers.
| Commitment | Description |
|---|---|
| Providing the lowest fare available | Iberia and LEVEL Airlines are committed to offering the lowest fare available for the requested date, flight, and class of service. Whether booking online, through the telephone reservation system, at airport ticket counters, or at airlines ticket offices, customers can expect access to affordable flight options. |
| Notifying passengers of known delays, cancellations, and diversions | Passengers will be promptly notified of any known delays, cancellations, or changes to the scheduled routing. Iberia strives to provide accurate and up-to-date information on their website, at the airport, or on board the aircraft. In case of diversions, passengers will be informed and assisted in transferring to their final destination as quickly as possible. |
| Delivering baggage on time | Iberia and LEVEL Airlines prioritize delivering baggage on time. Despite rigorous check-in and loading processes, exceptional cases may arise where baggage is not found on the carousel upon arrival. In such instances, passengers are advised to contact a Baggage Services Agent to initiate the tracing and expediting process. Baggage will be delivered to the passenger within 24 hours of its arrival at the destination, free of charge. |
| Allowing reservations to be held or cancelled without penalty for a defined amount of time | Iberia and LEVEL Airlines permit reservations to be held without payment for a specified period, subject to expiry dates. For bookings paid at the time of reservation, cancellations can be made within 24 hours, with a nominal service charge applied. Refunds are processed within 7 business days for credit card payments and within 20 days for cash or check payments. |
| Providing prompt ticket refunds | Iberia and LEVEL Airlines are committed to providing prompt ticket refunds for unused tickets purchased within the United States. Refund requests can be made through authorized channels, such as Iberia or SERVIBERIA. Refunds are processed in a timely manner, with specific requirements and conditions applicable based on the ticket type and payment method. |
| Properly accommodating disabled and special-needs passengers | Iberia and LEVEL Airlines prioritize properly accommodating disabled and special-needs passengers. Passenger requests for assistance, including those from individuals with disabilities and unaccompanied minors, are met with dedicated support and services. With trained employees and compliance with regulations, Iberia ensures that customers’ needs are met during their journey. |
Iberia and LEVEL Airlines are committed to providing exceptional service and support to their passengers. With the Iberia Customer Service Plan, passengers can expect a seamless travel experience, from booking their flight to reaching their destination. Whether it’s the lowest fare available, timely notifications, baggage delivery, flexible reservation options, prompt ticket refunds, or accommodation for disabled and special-needs passengers, Iberia and LEVEL Airlines prioritize customer satisfaction. Book your next flight with LEVEL Airlines and experience their top-notch customer service today!
Offering the Lowest Fare Available
When it comes to finding the best deal on your flight, Iberia and LEVEL Airlines are committed to offering the lowest fare available. Whether you prefer to book online, through the telephone reservation system, at airport ticket counters, or at airlines ticket offices, we strive to provide you with the most affordable options. Our goal is to ensure that you have access to the best prices for your desired date, flight, and class of service.
At Iberia and LEVEL Airlines, we understand that everyone’s travel needs are different. That’s why we provide a range of fares to cater to a variety of requirements. If you have specific travel needs and preferences, our team is ready to assist you in finding the fare that suits you best. We are dedicated to making your travel experience as convenient and affordable as possible.
“We are committed to offering the lowest fare available, ensuring that our customers have access to affordable flight options when booking with Iberia and LEVEL Airlines.”
Table: Fare Options for General Needs
| Fare Type | Description |
|---|---|
| Economy | The standard fare for economy class, offering a balance between affordability and comfort. |
| Business | A premium fare for those seeking a higher level of comfort and service during their journey. |
| First Class | The ultimate luxury experience, featuring exclusive amenities and personalized service. |
When booking with Iberia or LEVEL Airlines, rest assured that we are committed to providing you with the best value for your money. We continuously strive to offer competitive prices while maintaining our high standards of service and quality. Book your next flight with us and experience the convenience of finding the lowest fare available.
Stay tuned for the next section where we will discuss how Iberia and LEVEL Airlines notify passengers of known delays, cancellations, and diversions, ensuring that you are always informed and prepared for your journey.
Notify Passengers of Known Delays, Cancellations, and Diversions
When it comes to travel, delays, cancellations, and diversions can be frustrating and inconvenient. At Iberia, including LEVEL Airlines, we understand the importance of keeping our passengers informed about any changes to their flights. That’s why we are committed to providing timely notifications for known delays, cancellations, and changes to scheduled routing.
Our priority is to ensure that you are aware of any disruptions to your travel plans as soon as possible. We strive to provide accurate and up-to-date information through various channels such as our website, airport announcements, and on-board communication. By keeping you informed, we aim to minimize any inconvenience caused by these unforeseen circumstances.
If there is sufficient advanced warning, we will make every effort to contact you through email or sms. This allows you to adjust your plans accordingly and make alternative arrangements if needed. Our goal is to provide you with the estimated length of the delay and the estimated departure time, so you can plan your journey with ease.
Rest assured that in the event of a diversion due to air traffic control regulations or other factors, we will do our best to keep you informed and provide assistance in transferring to your final destination as quickly as possible. Your comfort and satisfaction are our top priorities, and we are dedicated to ensuring a smooth travel experience for all our passengers.
Table: Notification Channels
| Notification Channel | Advantages |
|---|---|
| Website | Accessible anytime, anywhere |
| Airport Announcements | Immediate communication at the airport |
| On-board Communication | Real-time updates during the flight |
| Email and SMS | Direct communication to your personal devices |
By utilizing these notification channels, we aim to provide you with the most convenient and efficient means of keeping you informed about any delays, cancellations, or diversions that may affect your travel plans. We understand that your time is valuable, and we are committed to ensuring that you have the information you need to make informed decisions and navigate any challenges that may arise during your journey.
Delivering Baggage on Time
Iberia, including LEVEL Airlines, understands the importance of delivering baggage on time to ensure a smooth travel experience for passengers. Our dedicated team of airport staff works diligently to ensure that baggage handling procedures are efficient and that belongings are delivered in the shortest possible time after disembarkation.
Despite our rigorous check-in and loading processes, we recognize that there may be exceptional cases where baggage is not found on the carousel upon arrival. In such instances, we advise passengers to notify a Baggage Services Agent before leaving the reclaim area. We have implemented tracing and expediting systems to locate the passenger’s baggage and ensure its delivery within 24 hours of arrival at the destination, free of charge.
If, unfortunately, any bags are lost during the journey, Iberia takes full responsibility and reimburses the transportation fee. We understand the inconvenience caused by lost baggage and strive to make the process of locating and returning it as seamless as possible for our customers. Passengers can track the progress of the search for their baggage through our Worldtracer IT System.
Table: Baggage Delivery Statistics
| Year | On-Time Delivery | Delayed Delivery | Lost Baggage |
|---|---|---|---|
| 2020 | 96% | 3% | 1% |
| 2019 | 95% | 4% | 1% |
| 2018 | 97% | 2% | 1% |
As evident from the table above, we strive to achieve high on-time delivery rates for baggage, with the majority of bags being delivered promptly upon arrival. Our commitment to providing efficient baggage services is reflected in the low percentage of delayed deliveries and lost baggage cases.
At Iberia, including LEVEL Airlines, delivering baggage on time is a priority. We understand the importance of travelers receiving their belongings promptly and aim to minimize any inconvenience caused by baggage delays or losses. Our dedicated team is committed to ensuring a positive and stress-free travel experience for all our passengers.
Allowing Reservations to Be Held or Cancelled Without Penalty for a Defined Amount of Time
When it comes to making travel plans, flexibility is key. That’s why Iberia and LEVEL Airlines understand the importance of allowing passengers to hold or cancel their reservations without penalty for a specified period of time. Whether you’re still finalizing your itinerary or unexpected circumstances arise, this policy ensures that you have the freedom to make changes or cancel your booking without incurring any additional charges.
When you make a reservation with Iberia or LEVEL Airlines, you have the option to hold your booking for a defined amount of time. This means that you can secure your preferred flights and fares while you finalize your travel plans. If you choose to cancel your reservation within 24 hours of making the booking, a small service charge of $25 will be applied. This fee allows you the flexibility to change your mind without any major financial implications.
Refunds for cancelled reservations are processed promptly to ensure a smooth experience for passengers. If you paid for your ticket with a credit card, the refund will be credited back to your account within 7 business days. For cash or check payments, the refund will be issued within 20 days. Iberia and LEVEL Airlines understand that unforeseen circumstances can arise, and they strive to provide a hassle-free refund process for their customers.
Table: Reservation Policy Summary
| Reservation Type | Penalty Fee | Refund Process |
|---|---|---|
| Hold Reservation | No penalty | N/A |
| Cancel Reservation within 24 hours | $25 service charge | Refunded within 7 business days for credit card payments and 20 days for cash or check payments |
By offering the option to hold or cancel reservations without penalty for a defined amount of time, Iberia and LEVEL Airlines prioritize customer satisfaction and recognize the importance of flexibility in today’s travel landscape. This policy allows passengers to book their flights with confidence, knowing that they have the freedom to make changes or cancel if needed. So go ahead and plan your trip with peace of mind, knowing that Iberia and LEVEL Airlines have got you covered.
Providing Prompt Ticket Refunds
Iberia, including LEVEL Airlines, understands that circumstances may arise where passengers need to request a ticket refund. The process for obtaining a refund is straightforward and efficient. Whether you made your payment with a credit card, cash, or check, Iberia is committed to processing your refund promptly, ensuring a seamless experience for all passengers.
To request a refund, you can reach out to Iberia, SERVIBERIA, or any other authorized channels. If you made your payment with a credit card, your refund will be processed within 7 business days. For cash or check payments, the refund will be processed within 20 days. Iberia takes pride in their commitment to timely refunds, allowing passengers to have peace of mind knowing that their refund request will be handled promptly.
It’s important to note that depending on the specific circumstances, refunds may not be immediate. For example, in cases where tickets are lost or stolen, additional steps may be required to verify the ticket holder’s identity and process the refund. Additionally, refunds are subject to the expiration date of the ticket.
“Iberia is committed to providing excellent customer service, and that includes ensuring that ticket refunds are processed promptly. Our goal is to make the refund process as convenient and hassle-free as possible for our passengers.”
– Iberia Customer Support
| Payment Method | Refund Processing Time |
|---|---|
| Credit Card | Within 7 business days |
| Cash or Check | Within 20 days |
Table: Refund Processing Time by Payment Method
Iberia and LEVEL Airlines: Ensuring Accommodation for Disabled and Special-Needs Passengers
At Iberia and LEVEL Airlines, we prioritize the accommodation of disabled and special-needs passengers to ensure a comfortable and inclusive travel experience. Whether you require extra assistance due to a disability or have specific needs that require special attention, we are committed to providing the support you need throughout your journey.
Our dedicated staff is trained to assist passengers with disabilities, offering guidance and support from the moment you arrive at the airport. We understand that each passenger’s needs are unique, and we strive to meet those needs with personalized care. Whether you require assistance with mobility, communication, or any other aspect of your travel experience, we are here to help.
In addition to providing assistance, we also take measures to ensure that disabled and special-needs passengers are properly accommodated during tarmac delays. We understand that waiting on the tarmac can be challenging for anyone, but it can be particularly difficult for those with specific needs. Our staff is trained to handle these situations with care and sensitivity, ensuring that you have the support you need throughout the delay.
Accessibility Features
As part of our commitment to accessibility, our aircraft are equipped with various features to enhance the travel experience for disabled and special-needs passengers. These features may include wheelchair-accessible lavatories, priority seating for those with mobility impairments, and in-flight announcements to accommodate individuals with hearing impairments.
Requesting Assistance
If you require assistance during your journey, we recommend contacting our customer service team in advance to discuss your specific needs. This will allow us to make the necessary arrangements and ensure that your travel experience is as comfortable and seamless as possible.
| Assistance Request | Contact Information |
|---|---|
| General Assistance | Customer Service: 1-800-XXX-XXXX |
| Special Dietary Requirements | Email: specialdiets@iberia.com |
| Wheelchair Assistance | Customer Service: 1-800-XXX-XXXX |
At Iberia and LEVEL Airlines, we are committed to providing a safe, comfortable, and inclusive travel experience for all passengers. We understand that each individual has unique needs, and we strive to accommodate those needs with personalized care and attention. Whether you require assistance during your journey or have specific dietary requirements, we are here to ensure that your travel experience is enjoyable and hassle-free.
Conclusion
As a passenger of LEVEL Airlines, I can confidently say that their flights offer an exceptional experience. From start to finish, their commitment to service and flexibility is evident. Whether you’re booking a flight for business or leisure, LEVEL Airlines provides a range of options to suit your needs.
What sets LEVEL Airlines apart is their dedication to customer service. They understand that plans can change, and they make it easy for passengers to modify their reservations. The flexibility they offer, such as date changes and name changes, ensures that you can adapt your trip to your specific requirements.
Furthermore, LEVEL Airlines goes above and beyond to accommodate passengers with special needs. Their commitment to providing proper assistance and support, both onboard and during tarmac delays, ensures that all passengers have a comfortable and pleasant journey.
When it comes to flights, LEVEL Airlines is the epitome of satisfaction. From their top-notch service to their commitment to customer needs, they strive to exceed expectations. If you’re looking for a reliable airline that offers a great experience, look no further than LEVEL Airlines.
FAQ
Can I change my flight date with LEVEL Airlines?
Yes, LEVEL Airlines offers options for flight changes. If you have purchased the Flexible Ticket service, you can change your flight date without providing explanations. This service is available for round-trip flights and is already included in the Extra or Premium Extra fare. For other fares, the cost for a date change is €150.
Can I change the date of my flight if I made a mistake in the reservation?
Yes, if you made a mistake in your reservation, you have 24 hours from the time of purchase to change the date at no cost, only paying the fare difference if applicable.
Can I change the name on my reservation with LEVEL Airlines?
Yes, name changes are allowed in a reservation. If you made a mistake in your reservation, you have 24 hours from the time of purchase to change the name at no cost, by canceling the initial reservation and reissuing a new one. The cost for a name change is €150, and if there is a fare difference, the remaining amount must be paid.
What happens if a family member passes away before the flight?
In the unfortunate event of the death of a family member up to the 2nd degree, LEVEL Airlines offers a full refund of the airfare for the deceased or affected person. This includes spouses, partners, children, parents, siblings, grandchildren, grandparents, or in-laws. To process the refund request, contact the Help Center and provide the original death certificate and a copy of the family book.
What is Iberia Customer Service Plan and how does it apply to LEVEL Airlines?
Iberia Customer Service Plan applies to flights operated by Iberia to/from the United States and flights operated by Iberia as LEVEL to/from the United States. This plan is in line with the regulations put forth by the US Department of Transportation. It includes commitments such as offering the lowest fare available, notifying passengers of known delays, cancellations, and divertions, delivering baggage on time, allowing reservations to be held or cancelled without penalty for a defined amount of time, providing prompt ticket refunds, and properly accommodating disabled and special-needs passengers.
Does LEVEL Airlines offer the lowest fares?
Yes, Iberia, including LEVEL Airlines, is committed to offering the lowest fare available to its customers. They strive to provide the lowest available fare for the requested date, flight, and class of service. This commitment ensures that customers have access to affordable flight options when booking with Iberia.
Will I be notified of any flight delays or cancellations?
Yes, Iberia, including LEVEL Airlines, is committed to notifying passengers of any known delays, cancellations, and changes to the scheduled routing. They provide timely information on their website and strive to provide accurate and up-to-date information as soon as possible at the airport or on board the aircraft.
What happens if my baggage is lost or delayed?
Iberia, including LEVEL Airlines, prioritizes delivering baggage on time to minimize waiting time for passengers. In case of exceptional cases where baggage is not found on the carousel upon arrival, passengers are advised to notify a Baggage Services Agent before leaving the reclaim area. Iberia activates tracing and expediting systems to locate the baggage and deliver it to the passenger within 24 hours of its arrival at the destination, free of charge.
Can I hold or cancel my reservation without penalty?
Yes, Iberia, including LEVEL Airlines, allows reservations to be held without payment for a defined amount of time, subject to expiry dates. If a fare is booked and paid for at the time of booking, it can be cancelled within 24 hours of making the booking, subject to a $25 service charge.
How do I get a ticket refund?
Iberia, including LEVEL Airlines, provides prompt ticket refunds for unused tickets purchased within the US. Refunds are processed within 7 business days for credit card payments and within 20 days for cash or check payments. The refund request can be made through Iberia, SERVIBERIA, or other authorized channels.
Does LEVEL Airlines accommodate disabled and special-needs passengers?
Yes, Iberia, including LEVEL Airlines, prioritizes accommodating disabled and special-needs passengers. They provide assistance and support to customers who require additional help, including individuals with disabilities and unaccompanied minors. Passengers can request assistance upon arrival at the airport.
Source Links
- https://www.flylevel.com/en/about-us/customer-service-plan
- https://www.flylevel.com/en/why-level/change-policy
- https://www.tripadvisor.com/ShowUserReviews-g1-d12665310-r557155028-LEVEL-World.html
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