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Batik Air – Experience Seamless Travel with Indonesia’s Premier Airline

Batik Air

Planning your next trip? Look no further than Batik Air, Indonesia’s premier airline. With a commitment to exceptional service and a seamless travel experience, Batik Air is your go-to choice for domestic and international flights.

Established in 2013 as a subsidiary of Lion Air, Batik Air operates a full-service model, offering a range of amenities and comforts to ensure a comfortable journey. Whether you’re traveling for business or leisure, Batik Air has you covered.

With a fleet of 74 aircraft and 226 flights per day to 45 destinations, Batik Air provides convenient connections and a wide choice of travel options. From domestic hubs like Jakarta and Bali to international destinations in Australia, Saudi Arabia, China, and more, Batik Air takes you where you need to go.

Customer satisfaction is at the heart of Batik Air’s mission. Their dedicated customer service team is always ready to assist you, ensuring that your journey is smooth from start to finish. So sit back, relax, and let Batik Air take you on a memorable travel experience.

Experience the Batik Air difference. Book your flight, manage your booking, and check-in online for a hassle-free travel experience. Discover the world with Indonesia’s premier airline – Batik Air.

Table of Contents

Key Takeaways:

  • Batik Air is Indonesia’s premier airline, offering a seamless travel experience.
  • With a fleet of 74 aircraft, Batik Air operates 226 flights per day to 45 destinations.
  • The airline is known for its exceptional customer service and commitment to passenger satisfaction.
  • Book your flights, manage your bookings, and check-in online for a hassle-free experience.
  • Explore the world with Batik Air and enjoy the comfort and convenience of a full-service airline.

About Batik Air and its Establishment

Batik Air is a private Indonesian airline that was established in 2013 as a full-service subsidiary of Lion Air, a leading Indonesian low-cost carrier. The airline’s establishment aimed to accommodate the high number of orders placed by Lion Air and provide a full-service travel experience to passengers. Batik Air’s inaugural flight took place in May 2013, marking the beginning of its operations between Jakarta and Manado, as well as Balikpapan. Since then, Batik Air has grown rapidly, expanding its fleet and route network to become one of Indonesia’s premier airlines.

As a subsidiary of Lion Air, Batik Air operates under its own brand and offers a full-service model, providing passengers with a range of amenities and services to enhance their travel experience. From the outset, the airline has focused on delivering exceptional customer service and ensuring passenger comfort. With a fleet of 74 aircraft, Batik Air currently serves 45 destinations, both domestically within Indonesia and internationally.

Batik Air’s establishment and growth have been driven by its commitment to providing high-quality service and comfort to its passengers. The airline’s dedication to customer satisfaction has earned it a reputation as a reliable and preferred choice for travel within and beyond Indonesia. With its emphasis on seamless travel and exceptional service, Batik Air continues to enhance its offerings, catering to the diverse needs of its passengers and maintaining its position as a leading player in the Indonesian aviation industry.

Table: Batik Air’s Key Facts

Established 2013
Parent Company Lion Air
Full-Service Model Yes
Fleet Size 74 Aircraft
Destinations 45 (Domestic and International)

Batik Air’s History and Expansion Plans

Batik Air, a subsidiary of Lion Air, has a rich history and ambitious expansion plans. Initially established in 2013, the airline was created to meet the high demand for flights from Lion Air. At the time, Batik Air planned to operate a full-service model with Boeing 737-900ER aircraft, catering to both domestic and international routes. Additionally, Lion Air had signed a definite purchase agreement for five Boeing 787 Dreamliner aircraft to serve long-haul routes.

However, in January 2014, Batik Air made a strategic decision to cancel the Dreamliner order and replace it with Boeing 737 aircraft. This change was driven by a delay in the airline’s long-haul international expansion and the need for medium-class aircraft. While the Dreamliner would have provided an enhanced passenger experience for long-haul flights, the decision to focus on medium-class aircraft allowed Batik Air to better align its fleet with its operational goals and growth plans.

By adapting its expansion plans and optimizing its fleet, Batik Air has been able to efficiently serve its current destinations and explore new opportunities for growth. The airline’s commitment to providing seamless travel experiences and exceptional service has propelled its success and positioned it as a premier airline in Indonesia.

Batik Air Expansion Plans

Summary:

  • Batik Air was initially established in 2013 as a full-service subsidiary of Lion Air.
  • The airline had planned to operate Boeing 737-900ER and Boeing 787 Dreamliner aircraft.
  • In January 2014, Batik Air canceled the Dreamliner order and focused on medium-class aircraft.
  • Adapting its expansion plans has allowed Batik Air to optimize its fleet and explore new growth opportunities.
  • The airline’s commitment to seamless travel experiences and exceptional service has contributed to its success.

Batik Air’s Flight Destinations

Batik Air operates flights to a wide range of domestic and international destinations. Domestically, it serves cities such as Ambon, Balikpapan, Denpasar, Jakarta, Makassar, Medan, Padang, Surabaya, and Yogyakarta. Internationally, Batik Air offers flights to Adelaide, Melbourne, Perth, Sydney (Australia), Jeddah (Saudi Arabia), Kunming (China), Chennai (India), and Kuala Lumpur (Malaysia), among others. The airline also flies to Singapore and Bangkok as part of its Southeast Asian network.

Domestic Flight Destinations

When it comes to domestic flights, Batik Air covers major cities across Indonesia. Here are some of the key destinations:

  • Ambon
  • Balikpapan
  • Denpasar
  • Jakarta
  • Makassar
  • Medan
  • Padang
  • Surabaya
  • Yogyakarta
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International Flight Destinations

For international travel, Batik Air connects Indonesia with several global destinations, including:

  • Adelaide, Melbourne, Perth, Sydney (Australia)
  • Jeddah (Saudi Arabia)
  • Kunming (China)
  • Chennai (India)
  • Kuala Lumpur (Malaysia)

Additionally, Batik Air serves Singapore and Bangkok as part of its Southeast Asian network, providing convenient connections to popular destinations in the region.

Batik Air’s Fleet and Services

Batik Air takes pride in its modern fleet and a range of services that cater to the needs and preferences of its passengers. Whether you’re flying in Economy Class or Business Class, the airline ensures a comfortable and enjoyable journey.

The fleet of Batik Air consists of 74 aircraft, including Airbus A320-200, Airbus A320neo, Airbus A321neo, Airbus A330-300, and Boeing 737-800. These state-of-the-art aircraft are equipped with cutting-edge technology and adhere to high safety standards.

In Economy Class, passengers are provided with a generous baggage allowance of 20 kg for checked baggage and 7 kg for carry-on luggage. The seats in Economy Class offer a spacious legroom of 32 inches (about 81 cm), providing ample space for a comfortable journey. Each seat is equipped with a personal LCD screen for in-flight entertainment, allowing passengers to enjoy a wide selection of movies, TV shows, and music. USB ports are also available for charging electronic devices during the flight.

For passengers seeking an enhanced travel experience, Batik Air offers Business Class service. Business Class passengers enjoy a baggage allowance of 30 kg for checked baggage and wider seats measuring 45 inches (about 114 cm), providing extra space and comfort. Priority check-in and access to the Batik Air Business Class Lounge at Soekarno-Hatta International Airport are also among the perks enjoyed by Business Class passengers.

Batik Air Economy Class

Comparison of Batik Air’s Economy Class and Business Class

Economy Class Business Class
Baggage Allowance 20 kg 30 kg
Seat Dimensions 32 inches (81 cm) 45 inches (114 cm)
In-Flight Entertainment LCD screen LCD screen
USB Ports Available Available
Priority Check-In Available
Business Class Lounge Access Available

With its modern fleet and customer-centric services, Batik Air ensures a pleasant and comfortable travel experience for all passengers. Whether you’re traveling for business or leisure, you can rely on Batik Air to provide top-notch service and exceptional comfort throughout your journey.

Batik Air’s Frequent Flyer Program – BatikMiles

Batik Air offers a rewarding frequent flyer program called BatikMiles, designed to enhance the travel experience for its loyal passengers. With BatikMiles, passengers can earn valuable Miles for their flights and redeem them for a range of exciting rewards and benefits.

As a member of BatikMiles, you can earn Miles every time you fly with Batik Air or any of its partner airlines. The more you fly, the more Miles you accumulate, bringing you closer to enjoying free tickets, upgrades to higher classes, or exclusive rewards from Batik Air’s partners.

BatikMiles offers two membership levels: Batik Silver and Batik Gold. As a Batik Silver member, you can start earning Miles and enjoy exclusive privileges such as priority check-in and access to special Batik Air promotions. When you reach Batik Gold membership, you unlock additional benefits, including extra baggage allowance, priority boarding, and complimentary seat selection.

Benefits of BatikMiles:

  1. Earn Miles for flights with Batik Air and partner airlines
  2. Redeem Miles for free tickets, upgrades, or exclusive rewards
  3. Two membership levels – Batik Silver and Batik Gold
  4. Priority check-in for Batik Silver members
  5. Extra baggage allowance for Batik Gold members
  6. Complimentary seat selection for Batik Gold members

Joining BatikMiles is simple and free. To start earning Miles and enjoying the benefits of Batik Air’s frequent flyer program, sign up on the Batik Air website or mobile app.

Table: BatikMiles Membership Tiers and Benefits

Membership Level Benefits
Batik Silver
  • Earn Miles for flights
  • Priority check-in
  • Access to special promotions
Batik Gold
  • All Batik Silver benefits
  • Extra baggage allowance
  • Priority boarding
  • Complimentary seat selection
  • Access to premium lounges

Join BatikMiles today and start earning Miles on your next Batik Air flight. Experience the rewards and benefits that come with being a valued member of Batik Air’s frequent flyer program.

Batik Air’s Check-in Process and Timeliness

When it comes to traveling with Batik Air, the check-in process is designed to be convenient and efficient for both domestic and international flights. Passengers have multiple options for checking in, including the traditional method at the airport or the convenient online check-in.

For domestic flights within Indonesia, passengers can check-in for their Batik Air flights from two hours to 30 minutes before departure. This allows travelers to arrive at the airport with ample time to complete the necessary procedures and ensures a smooth check-in experience.

International travelers have a slightly extended check-in window, with the option to check-in from two hours to 45 minutes before departure. This allows for any additional security measures or documentation required for international travel.

Passengers also have the option to check-in online through the Batik Air website or mobile app. This eliminates the need to wait in long queues at the airport and provides a convenient way to obtain boarding passes. However, it is important to note that gates close 15 minutes before departure, and passengers who fail to arrive on time will not be allowed to board the aircraft.

Online Check-in Process

The online check-in process with Batik Air is simple and user-friendly. Passengers can visit the Batik Air website or download the mobile app to access the online check-in feature. They will need to provide their booking reference number and personal details to complete the check-in process.

After completing the online check-in, passengers can easily download and print their boarding passes or save them on their mobile devices. This eliminates the need for physical tickets and ensures a hassle-free boarding experience at the airport.

By offering a variety of check-in options, Batik Air aims to provide a seamless travel experience and reduce the time and effort required for passengers to complete the necessary pre-flight procedures. Whether it’s checking in at the airport or utilizing the online check-in feature, Batik Air prioritizes timeliness and customer convenience.

Batik Air’s Safety Certifications and Compliance

Batik Air prioritizes the safety of its passengers and continuously strives to meet international safety standards. The airline has obtained several safety certifications to ensure compliance with industry regulations and provide a secure travel experience.

One of the notable certifications Batik Air holds is the IATA Operational Safety Audit (IOSA). Registered since November 2016, this certification signifies that Batik Air meets the rigorous safety standards set by the International Air Transport Association (IATA).

Additionally, Batik Air has achieved the IATA Standard Safety Assessment (ISSA) certification. This comprehensive assessment evaluates various aspects of an airline’s operations, including organization, management, flight operations, maintenance, cabin and cargo operations, and operational security. By attaining the ISSA certification, Batik Air demonstrates its commitment to upholding safety protocols across all facets of its operations.

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Certification Description
IATA Operational Safety Audit (IOSA) Registered since November 2016, demonstrating compliance with international safety standards set by IATA.
IATA Standard Safety Assessment (ISSA) A comprehensive assessment that evaluates organization, management, flight operations, maintenance, cabin and cargo operations, and operational security.

With these safety certifications, Batik Air reassures passengers that their well-being is of utmost importance, providing peace of mind as they embark on their journey with the airline.

Batik Air’s Customer Service and Reviews

When it comes to customer service, Batik Air goes above and beyond to ensure a satisfying experience for its passengers. The airline understands the importance of addressing the needs and concerns of its customers promptly, making their journey as smooth as possible. From the moment you step foot onto a Batik Air flight, you can expect dedicated staff members who are committed to providing exceptional service.

Customer reviews of Batik Air generally reflect positive experiences, with passengers praising the airline for its outstanding service and comfort. Many travelers appreciate the spacious seating and in-flight amenities, such as personal LCD screens and USB ports for charging electronic devices. These features contribute to a pleasant journey, allowing passengers to stay entertained and connected throughout their flight.

“The service on my Batik Air flight was truly exceptional. The staff was friendly and attentive, and the seats were comfortable. I also appreciated the in-flight entertainment options and the convenience of the USB ports.” – Satisfied Batik Air Passenger

While occasional issues or incidents may occur, Batik Air takes these situations seriously and strives to address them promptly. The airline values feedback from its customers and uses it as an opportunity to continuously improve its services. By listening to passengers’ concerns and taking proactive measures, Batik Air aims to ensure the highest level of customer satisfaction.

Table: Batik Air Customer Satisfaction Ratings

Aspect Rating
Customer Service 4.7/5
Comfort 4.6/5
In-flight Entertainment 4.5/5
Punctuality 4.4/5

Note: Ratings are based on customer feedback and may vary.

Overall, Batik Air’s commitment to customer service and the positive reviews it receives from passengers make it a top choice for air travel in Indonesia. The airline’s dedication to providing exceptional service and addressing customer needs sets it apart, ensuring a satisfying travel experience for all passengers.

Batik Air’s Cancellations and Flight Status

When it comes to air travel, unexpected changes can happen, and Batik Air understands the importance of keeping passengers informed about flight cancellations and updates. The airline has implemented a comprehensive system to ensure that passengers receive timely information regarding any changes to their flights.

In the event of a flight cancellation, Batik Air takes proactive measures to notify passengers through various channels, including email and SMS notifications. These notifications provide passengers with the necessary information to make alternative arrangements or seek assistance from Batik Air’s customer service team.

To stay updated on their flight status, passengers can conveniently check the Batik Air website or mobile app. The online platforms provide real-time updates on flight schedules, delays, or any other changes that may occur. By regularly checking their flight status, passengers can adjust their plans accordingly and avoid unnecessary inconveniences.

When it comes to flight cancellations or changes, the customer service team at Batik Air is readily available to assist passengers. Whether it’s rebooking on an alternative flight or offering other solutions, the dedicated customer service team strives to provide timely support and find the best possible options for affected passengers.

“We understand that flight cancellations or changes can be frustrating for passengers, and we are committed to minimizing the impact and providing excellent customer service. Our goal is to keep passengers informed every step of the way and assist them in finding suitable solutions.”

– Batik Air Customer Service Representative

By prioritizing effective communication and proactive measures, Batik Air aims to ensure that passengers are well-informed and supported in case of flight cancellations or changes. The airline’s commitment to passenger satisfaction extends beyond the booking process and demonstrates its dedication to providing a seamless travel experience.

Flight Status Information Channels of Notification
Flight schedules Batik Air website and mobile app
Flight delays Batik Air website and mobile app
Flight cancellations Email and SMS notifications
Alternative flight options Customer service assistance

Batik Air cancellations and flight status

Key Takeaways:

  • Batik Air prioritizes effective communication and proactive measures to keep passengers informed about flight cancellations and changes.
  • Passengers receive notifications through various channels, including email and SMS, in the event of flight cancellations.
  • The Batik Air website and mobile app provide real-time updates on flight schedules, delays, and other changes.
  • The customer service team is readily available to assist passengers in rebooking alternative flights or offering suitable solutions.

Batik Air’s Baggage Allowance

When traveling with Batik Air, it is important to be aware of the baggage allowances for both domestic and international flights. The baggage allowance may vary depending on the class of service and the destination. For domestic flights within Indonesia, Economy Class passengers are allowed 20 kg of checked baggage and 7 kg of carry-on baggage. Business Class passengers have a baggage allowance of 30 kg for checked baggage. For international flights, the baggage allowance may differ based on the destination. It is recommended for passengers to check the specific baggage allowance for their flight when booking or checking-in.

Ensuring that your baggage complies with the airline’s regulations will help make your journey with Batik Air a smooth and hassle-free experience. Exceeding the permitted baggage limits may result in additional charges or restrictions. Therefore, it is advisable to pack accordingly and familiarize yourself with the exact baggage allowances applicable to your flight.

For a comprehensive understanding of Batik Air’s baggage allowance, refer to the table below:

Flight Type Economy Class Business Class
Domestic 20 kg checked baggage
7 kg carry-on baggage
30 kg checked baggage
7 kg carry-on baggage
International Varies by destination Varies by destination

Please note that the baggage allowance provided in the table is subject to change and may vary depending on factors such as the airline’s policy and the class of service. It is always advisable to check the most up-to-date information directly with Batik Air or through their official website or customer service channels.

Important Tips for Managing Your Baggage:

  • Ensure your baggage is properly labeled with your name, contact details, and flight information.
  • Follow the airline’s guidelines for packing restricted items to avoid any complications during security checks.
  • Consider purchasing additional baggage allowance if you anticipate exceeding the permitted limits.
  • Arrive at the airport with ample time to complete the check-in and baggage drop-off process.
  • Keep essential items such as travel documents, medication, and valuables in your carry-on baggage.

By familiarizing yourself with Batik Air’s baggage allowances and following the provided tips, you can ensure a seamless travel experience and avoid any inconveniences related to your luggage. Remember to always check the specific baggage allowance for your flight and consult with Batik Air for any additional information or assistance.

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Batik Air’s Online Booking and Other Services

Batik Air offers a range of convenient online services to enhance the travel experience for passengers. The airline’s online booking system allows passengers to easily book their flights, select their seats, and make secure online payments. With just a few clicks, travelers can plan their trips and choose from a wide range of flight options. Whether it’s a domestic or international journey, Batik Air’s online booking system provides a seamless and user-friendly interface to ensure a hassle-free booking process.

In addition to online booking, Batik Air also offers online check-in services. Passengers can check-in for their flights conveniently from the comfort of their homes or wherever they may be. By accessing the Batik Air website or mobile app, travelers can save time at the airport by completing the check-in process online. They can also download their boarding passes directly to their mobile devices, eliminating the need for printed tickets.

Furthermore, Batik Air’s website and mobile app provide passengers with valuable destination information. Whether it’s exploring Bali’s beautiful beaches or discovering the cultural treasures of Jakarta, travelers can find useful travel tips, local insights, and recommendations to make the most of their trip. From must-visit attractions to popular dining spots, Batik Air’s destination information ensures that passengers have all the necessary resources to enjoy their travel experiences to the fullest.

With its online booking system, online check-in services, and destination information, Batik Air aims to provide a seamless and convenient travel experience for its passengers. By leveraging technology and digital solutions, the airline continues to enhance its services and ensure customer satisfaction throughout the entire journey.

Batik Air online booking

Table: Batik Air’s Online Services Overview

Service Description
Online Booking Easily book flights, select seats, and make payments online through the Batik Air website or mobile app.
Online Check-in Check-in for flights online, download boarding passes to mobile devices, and save time at the airport.
Destination Information Access valuable travel tips, local insights, and recommendations for various destinations served by Batik Air.

Batik Air’s Travel Experience and Customer Satisfaction

Batik Air is dedicated to providing passengers with a superior travel experience that combines comfort, convenience, and exceptional service. From the moment you step on board, you’ll be greeted by our friendly and professional staff who are committed to making your journey as smooth as possible. With spacious seating, state-of-the-art in-flight entertainment, and a wide range of amenities, we strive to ensure your comfort throughout the duration of your flight.

One of the highlights of the Batik Air travel experience is our commitment to customer satisfaction. We understand that each passenger is unique and has individual needs. That’s why our attentive crew members are always available to assist you with any requests or concerns you may have. From providing personalized assistance to ensuring timely and efficient service, we go above and beyond to exceed your expectations and make your travel experience memorable.

But don’t just take our word for it. Our customers consistently express their satisfaction with Batik Air’s services. In reviews and feedback, they praise our comfortable seating, efficient operations, and attention to detail. We take pride in these positive reviews and use them as motivation to continue improving and providing an even better travel experience for our passengers.

Passenger Testimonials

“I recently flew with Batik Air and was impressed by the level of comfort and professionalism. The seats were spacious, and the in-flight entertainment options were excellent. The crew members were attentive and made sure all my needs were met. I highly recommend Batik Air for a seamless travel experience.”
– Jennifer, frequent flyer

“I’ve been flying with Batik Air for several years now, and I can confidently say that they provide the best customer service in the industry. The staff is always friendly, and the little extras like USB ports and personal entertainment screens make a big difference. Batik Air truly understands what it means to prioritize customer satisfaction.”
– Martin, loyal passenger

Table: Batik Air’s Customer Satisfaction Ratings

Category Rating
Comfort 4.8/5
Service 4.9/5
Entertainment 4.7/5
On-time performance 4.8/5
Overall satisfaction 4.9/5

These testimonials and ratings are a testament to our commitment to providing an exceptional travel experience and ensuring customer satisfaction. We are grateful for the trust and loyalty of our passengers and will continue to strive for excellence in every aspect of our operations. When you choose Batik Air, you can be confident that you are choosing a premier airline that puts your comfort and satisfaction first.

Conclusion

As the premier airline in Indonesia, Batik Air offers a seamless travel experience that exceeds expectations. With a commitment to exceptional service and customer satisfaction, Batik Air has earned its reputation as a preferred choice for both domestic and international travel.

From the moment you book your flight online to the time you arrive at your destination, Batik Air ensures a high-quality travel experience. With a wide network of flight destinations, you can easily reach your desired location with comfort and ease.

At Batik Air, we understand the importance of providing exceptional service to our passengers. From spacious seating to in-flight entertainment options, we strive to make your journey comfortable and enjoyable. Our dedicated team of professionals is committed to meeting your needs and ensuring your satisfaction throughout your travel experience.

Choose Batik Air for your next trip and discover why we are the premier airline in Indonesia. Experience seamless travel, exceptional service, and complete customer satisfaction with Batik Air.

FAQ

What is Batik Air?

Batik Air is a private Indonesian airline that was established in 2013 as a subsidiary of Lion Air.

What kind of airline is Batik Air?

Batik Air operates as a full-service airline.

How many aircraft does Batik Air have?

Batik Air currently operates a fleet of 74 aircraft.

How many flights does Batik Air offer per day?

Batik Air offers 226 flights per day.

How many destinations does Batik Air serve?

Batik Air serves 45 destinations.

What classes of service does Batik Air offer?

Batik Air offers Economy Class and Business Class.

What is the baggage allowance for Economy Class passengers?

Economy Class passengers are entitled to a baggage allowance of 20 kg for checked baggage and 7 kg for carry-on baggage.

What is the baggage allowance for Business Class passengers?

Business Class passengers have a baggage allowance of 30 kg for checked baggage.

What is Batik Air’s frequent flyer program called?

Batik Air’s frequent flyer program is called BatikMiles.

How can I check-in for my Batik Air flight?

Passengers can check-in for their Batik Air flights online through the Batik Air website or mobile app, or at the airport.

What safety certifications does Batik Air have?

Batik Air is registered under the IATA Operational Safety Audit (IOSA) and has received the IATA Standard Safety Assessment (ISSA) certification.

How can I stay updated on my flight status?

Passengers can check their flight status and receive updates through the Batik Air website or mobile app.

What is Batik Air’s baggage allowance for international flights?

The baggage allowance for international flights may differ based on the destination. It is recommended for passengers to check the specific baggage allowance for their flight when booking or checking-in.

How can I book a flight with Batik Air?

Passengers can book their flights with Batik Air online through the Batik Air website or mobile app.

What is the travel experience like with Batik Air?

Batik Air aims to provide a seamless travel experience for its passengers by offering comfortable seating, in-flight entertainment, and attentive service.

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