Allegiant Air

Allegiant Air, a popular airline known for its affordable fares and nonstop flights, is the subject of this detailed review. Discover the ins and outs of flying with Allegiant Air, from their customer service to their in-flight amenities, and get a comprehensive overview of what to expect when you book your next trip with them. Whether you’re a seasoned traveler or a first-time flyer, this article will provide you with all the information you need to have a smooth and enjoyable experience with Allegiant Air.

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Overview of Allegiant Air

Allegiant Air is a low-cost American airline that has been operating since 1997. With its headquarters in Las Vegas, Nevada, Allegiant Air focuses on providing affordable and convenient travel options to leisure travelers. Over the years, the airline has gained popularity for its unique business model and extensive network of destinations.

History of Allegiant Air

Allegiant Air was founded in 1997 by Mitch Allee, Jim Patterson, and Dave Beadle. Initially, the airline operated as a small charter service, offering vacation packages to popular tourist destinations. However, in 2001, Allegiant Air shifted its focus to scheduled service operations, making it a scheduled airline carrier.

Over the years, Allegiant Air has expanded its route network significantly, serving not only major cities but also a wide range of vacation destinations. The airline’s commitment to affordability, reliability, and customer satisfaction has been key to its growth and success.

Ownership and Structure

Allegiant Air is a subsidiary of Allegiant Travel Company, a publicly traded company on the NASDAQ stock exchange under the ticker symbol “ALGT.” As of 2021, the company is primarily owned by institutional investors and individual shareholders.

The airline operates a fleet consisting solely of Airbus aircraft, specifically the Airbus A319 and A320 models. This uniform fleet allows for efficient maintenance and operation, ensuring a consistent and reliable travel experience for passengers.

Destinations Serviced

Allegiant Air offers a wide range of destinations across the United States, including both large cities and popular vacation spots. The airline primarily focuses on connecting smaller regional airports with leisure destinations, allowing travelers to reach their preferred vacation spots more conveniently.

Popular destinations served by Allegiant Air include Las Vegas, Orlando, Phoenix, Los Angeles, and Myrtle Beach, among others. The airline’s route network continues to expand, providing more options for travelers looking for affordable and convenient flights.

Onboard Experience

Seat Comfort and Legroom

When it comes to seat comfort and legroom, Allegiant Air offers a standard economy class experience. The seats are designed to provide a comfortable journey for the duration of the flight, with adequate padding and adjustable headrests. However, it’s important to note that seat width and legroom can be more limited compared to larger airlines.

For passengers seeking additional comfort, Allegiant Air also offers the option to purchase seat upgrades, which provide extra legroom and other amenities. These upgrades can be selected during the booking process or at the airport before departure, subject to availability.

Cabin Cleanliness

Allegiant Air is committed to maintaining a clean and hygienic cabin environment. The airline follows rigorous cleaning protocols, ensuring that all surfaces, including seats, tray tables, and lavatories, are thoroughly sanitized between flights. During the COVID-19 pandemic, additional measures have been implemented to prioritize the health and safety of passengers and crew.

Onboard Amenities

As a low-cost airline, Allegiant Air does not offer extensive onboard amenities typical of full-service carriers. However, the airline provides essential amenities such as complimentary non-alcoholic beverages and access to in-flight snacks and meals available for purchase. The availability of onboard amenities may vary depending on the length and route of the flight.

In-flight Entertainment

In terms of in-flight entertainment, Allegiant Air does not provide seat-back screens or personalized entertainment systems. However, the airline offers the option to rent portable entertainment devices for a fee, allowing passengers to enjoy a selection of movies, TV shows, and games during the flight. Passengers are also welcome to bring their own devices and access Allegiant Air’s complimentary onboard Wi-Fi service.

Ticket Pricing and Fare Options

Ticket Pricing

One of the primary advantages of flying with Allegiant Air is its competitive ticket pricing. The airline is known for offering affordable fares, particularly for leisure travel. Allegiant Air operates on a “unbundled” pricing model, which means that the base fare covers only the transportation cost, while additional services such as seat selection, baggage, and in-flight amenities may incur extra fees.

Passengers seeking the lowest fares should consider booking in advance and being flexible with their travel dates and times. Allegiant Air often introduces promotional fares and limited-time offers, making it possible to find great deals on flights to various destinations.

Types of Fare Options

Allegiant Air provides different fare options to suit the varying needs of travelers. The standard fare option includes the base fare and the option to add extra services at an additional cost. Passengers can choose to add services such as seat selection, priority boarding, and checked baggage during the booking process or later through the Manage Travel section on the airline’s website.

For passengers seeking more flexibility and convenience, Allegiant Air also offers an optional bundle called “Trip Flex.” This bundle allows passengers to make changes to their itinerary, including flight date and time, without incurring hefty change fees. Trip Flex can be purchased during the initial booking or within a specified timeframe after purchase.

Flexibility and Cancellation Policy

Allegiant Air’s flexibility and cancellation policy vary depending on the fare type and the additional services purchased. Standard fares typically come with certain restrictions and may incur change or cancellation fees. However, with the Trip Flex bundle, passengers have the flexibility to make changes to their itinerary without paying additional fees, provided the changes are made within the specified timeframe.

Passengers who choose to cancel their flight or are unable to travel can receive a credit voucher for future travel, subject to the airline’s terms and conditions. It’s important to review the fare rules and cancellation policy at the time of booking to understand the options and potential fees associated with making changes or canceling a reservation.

Online Booking Experience

Ease of Booking

Allegiant Air offers a user-friendly online booking system that allows passengers to easily search for flights, compare fares, and make reservations. The booking process is intuitive, guiding passengers through each step, from selecting travel dates and destinations to choosing additional services and providing passenger information.

The airline’s website provides clear instructions and prompts, ensuring a smooth and hassle-free booking experience. Users can also switch between different fare options and customize their travel preferences based on their individual needs.

Website Navigation and Information

Allegiant Air’s website is designed to provide comprehensive information and assist passengers in planning their trip effectively. The website features a user-friendly interface, making it easy to navigate and find the desired information.

Key details such as baggage allowances, allowed carry-on dimensions, check-in requirements, and COVID-19-related travel advisories are prominently displayed on the website. In addition, customers can access their booking details, manage their reservations, and find answers to frequently asked questions.

App Booking Experience

For travelers who prefer to book flights on their mobile devices, Allegiant Air offers a dedicated mobile app. Available for both iOS and Android devices, the app provides a seamless booking experience, enabling passengers to search for flights, select seats, and complete the reservation process conveniently.

The app also offers additional features such as personalized notifications, real-time flight status updates, and the ability to access and manage existing bookings. With its user-friendly interface and intuitive functionality, the Allegiant Air app enhances the overall booking experience for travelers on the go.

Check-In Process and Boarding

Online and Kiosk Check-In Options

Allegiant Air offers multiple check-in options to accommodate diverse passenger preferences. Passengers can conveniently check in online through the airline’s website or mobile app starting 24 hours before the scheduled departure time. Online check-in allows passengers to select their seats, add baggage, and access their boarding passes.

For those who prefer a self-service option at the airport, Allegiant Air provides kiosks at select airports. Passengers can use these kiosks to check in, print boarding passes, and add or modify their baggage allowances. The availability of kiosks may vary depending on the airport, so it’s advisable to check the airline’s website for specific details on each location.

Check-In Deadline and Procedures

Allegiant Air has specific check-in deadlines that passengers must adhere to in order to ensure a smooth boarding process. The airline recommends that passengers arrive at the airport at least two hours before the scheduled departure time for domestic flights and three hours for international flights.

During the check-in process, passengers are required to present valid identification and travel documents, including a government-issued photo ID or passport, and any applicable visas or entry permits. Passengers with checked baggage should ensure compliance with baggage policies and allow sufficient time for baggage drop-off.

Boarding Experience

Allegiant Air follows a boarding process that prioritizes efficiency and passenger satisfaction. The boarding process is typically divided into groups, with passengers boarding in numerical order based on their assigned seats or boarding group.

The airline offers the option to purchase priority boarding, which allows passengers to board earlier and secure overhead bin space for their carry-on luggage. This can be particularly beneficial for passengers who prefer to have their belongings within easy reach during the flight.

Baggage Policy

Carry-on Luggage Policy

Allegiant Air’s carry-on luggage policy allows passengers to bring one personal item, such as a purse, laptop bag, or small backpack, free of charge. The dimensions of the personal item should not exceed 7 x 15 x 16 inches (17.8 x 38.1 x 40.6 cm).

Passengers can also choose to bring a larger carry-on bag, known as a “full-size cabin bag,” for an additional fee. The dimensions of the full-size cabin bag should not exceed 9 x 14 x 22 inches (22.9 x 35.6 x 55.9 cm). It’s important to note that overhead bin space is limited and available on a first-come, first-served basis.

Checked Luggage Policy

For passengers who require additional baggage allowance, Allegiant Air offers the option to purchase checked baggage during the booking process or at any time before the flight. Each checked bag must comply with the maximum size and weight limits specified by the airline.

The maximum size for a checked bag on Allegiant Air is 80 linear inches (203 cm) in combined length, width, and height, and the maximum weight is 40 pounds (18.1 kg) per bag. Additional fees apply for each checked bag, and it’s advisable to review the airline’s baggage policy and fee structure for accurate and up-to-date information.

Excess Baggage Fees

Allegiant Air imposes excess baggage fees for any bags that exceed the size or weight limits specified in the baggage policy. These fees can vary depending on the route and are subject to change, so passengers should check the airline’s website or contact customer service for the most accurate information.

To avoid incurring excess baggage fees, passengers are encouraged to review and comply with the baggage policies, pack efficiently, and consider purchasing additional baggage allowance in advance, if needed.

On-Time Performance

General Punctuality

Allegiant Air strives to maintain a high level of punctuality to ensure a reliable and timely travel experience for its passengers. The airline closely monitors its on-time performance and makes every effort to adhere to the scheduled departure and arrival times.

Despite occasional delays due to factors beyond the airline’s control, including weather conditions and air traffic congestion, Allegiant Air is committed to minimizing disruptions and providing accurate and timely updates to passengers whenever possible.

Handling of Delays and Cancellations

In the event of a delay or cancellation, Allegiant Air aims to communicate promptly with affected passengers and provide suitable alternatives. Passengers can expect clear communication regarding the reason for the delay or cancellation, as well as information on rebooking options, compensation, and any available amenities or vouchers.

During irregular operations, such as significant delays or flight cancellations, Allegiant Air strives to accommodate passengers on the next available flight or offer alternative solutions to reach their destination efficiently.

Overall Reliability

Allegiant Air has established a reputation for reliability and is known for its commitment to providing consistent service. The airline’s focus on leisure travel destinations, efficient aircraft utilization, and comprehensive maintenance programs contribute to its overall reliability.

While occasional delays or disruptions may occur, Allegiant Air works diligently to minimize any inconveniences and provide passengers with reliable and efficient air travel.

Customer Service

Responsiveness to Queries and Complaints

Allegiant Air places a strong emphasis on customer service and strives to address passengers’ queries and concerns promptly. The airline offers various channels for contacting customer service, including phone, email, and social media, ensuring that passengers have multiple options to seek assistance.

The customer service team at Allegiant Air is trained to respond efficiently and professionally, providing accurate information, resolving issues, and addressing any complaints in a timely manner. The airline aims to maintain open lines of communication and ensure customer satisfaction throughout the travel experience.

Problem-Resolution Efficiency

In cases where passengers encounter flight-related problems or require assistance, Allegiant Air aims to resolve issues efficiently and effectively. The airline’s customer service team is equipped to handle a wide range of scenarios, from rebooking flights and arranging accommodations to providing updates on delayed flights.

To expedite the problem-resolution process, passengers are encouraged to provide all necessary details and documentation when contacting customer service. This enables the team to understand the issue thoroughly and address it in the most appropriate and timely manner.

Politeness and Professional Behavior of Staff

Allegiant Air maintains high standards of professionalism and customer service etiquette among its staff members. From check-in agents to flight attendants and customer service representatives, the airline’s employees are trained to interact with passengers politely and respectfully.

Passengers can expect friendly and helpful service throughout their journey, with staff members readily available to assist with any questions or concerns. The airline values positive customer experiences and aims to create a welcoming and courteous atmosphere from the moment passengers step on board.

Food and Beverage Offerings

Meal Options

Allegiant Air offers a selection of food and beverage options for purchase onboard its flights. The exact menu may vary depending on the length and route of the flight.

The airline typically provides a range of snack items, including snacks, sandwiches, and light meals. Additionally, passengers can choose from a variety of non-alcoholic beverages, including soft drinks, coffee, tea, and water.

Quality of Food and Beverages

While the food and beverage options provided by Allegiant Air may not be as extensive as those offered by full-service carriers, the quality of the items available is generally satisfactory. The airline strives to offer fresh and tasty options that cater to a variety of tastes.

Passengers can expect food items that are packaged and prepared to meet safety and quality standards. The beverage options include popular brands and are served chilled or hot, based on the specific item.

Special Dietary Options

Allegiant Air understands that some passengers may have dietary restrictions or preferences. While the airline does not offer specialized menus for specific dietary needs, it strives to accommodate passengers to the best of its ability.

Passengers with dietary restrictions are encouraged to bring their own food items that meet their specific requirements. The airline permits passengers to bring outside food onboard, as long as it complies with security regulations and does not pose a safety hazard.

COVID-19 Measures and Protocols

Health and Safety Measures

In response to the COVID-19 pandemic, Allegiant Air has implemented various health and safety measures to prioritize the well-being of passengers and crew. These measures align with the guidelines provided by health authorities and regulatory bodies.

The airline has enhanced cleaning and sanitization procedures, focusing on high-contact surfaces such as seats, tray tables, and lavatories. Hand sanitizing stations are available throughout the aircraft, and passengers are encouraged to practice good hand hygiene and follow recommended health protocols.

Additionally, Allegiant Air requires passengers and crew to wear face masks or face coverings throughout the flight, except when actively eating or drinking. This policy helps reduce the risk of transmission and creates a safer travel environment for everyone onboard.

Flexible Booking Policies in Light of COVID-19

Allegiant Air understands the uncertainty surrounding travel plans during the COVID-19 pandemic. To provide flexibility and peace of mind, the airline has introduced more lenient booking policies and options for passengers who may need to modify or cancel their reservations due to unforeseen circumstances.

Passengers who are unable to travel due to COVID-19-related reasons can receive a credit voucher for future use. The airline’s policies may vary depending on the fare type and the booking details, so it’s advisable to review the specific terms and conditions applicable to each reservation.

Customer Feedback on COVID-19 Measures

Since the implementation of COVID-19 measures, Allegiant Air has received positive feedback from passengers regarding the airline’s efforts to ensure health and safety during the pandemic. Passengers appreciate the strict adherence to mask-wearing policies, enhanced cleaning procedures, and transparent communication regarding health and safety guidelines.

Overall, Allegiant Air’s commitment to maintaining a safe and hygienic environment has contributed to passengers’ confidence in the airline’s ability to provide a secure travel experience amid the ongoing challenges posed by COVID-19.

In conclusion, Allegiant Air offers a comprehensive travel experience with its affordable fares, extensive route network, and commitment to customer satisfaction. From the moment of booking to the onboard experience and beyond, Allegiant Air strives to provide a friendly and reliable service, ensuring that passengers reach their destinations comfortably and conveniently. With its continued focus on affordability and flexibility, Allegiant Air remains a popular choice for leisure travelers seeking a cost-effective and enjoyable travel experience.