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Experience the Sky with Air China – Your Personal Guide

Air China

Looking for a reliable airline that can take you to your desired destinations? Look no further than Air China. As the national flag carrier of the People’s Republic of China, Air China offers a wide range of domestic and international flights, ensuring that you can travel wherever your heart desires.

With Air China, you can easily book your flights and make reservations hassle-free. Whether you’re planning a trip within China or exploring the world beyond, Air China has got you covered.

But that’s not all. Air China also offers a fantastic frequent flyer program called PhoenixMiles. By joining the program, you can earn mileage every time you fly with Air China or any of its partner airlines. This means you can be rewarded for your loyalty and enjoy a range of benefits and rewards.

So why wait? Experience the sky with Air China and embark on an unforgettable journey. Book your flights, join the frequent flyer program, and get ready to explore the world with one of China’s leading airlines.

Key Takeaways:

  • Air China is the national flag carrier of the People’s Republic of China.
  • It offers a wide range of domestic and international flights.
  • Book your flights and make reservations easily with Air China.
  • Join the PhoenixMiles frequent flyer program to earn mileage and enjoy benefits.
  • Experience the world with Air China and embark on an unforgettable journey.

Joining Our Program

If you’re a frequent traveler with Air China, joining our frequent flyer program, PhoenixMiles, is a great way to earn mileage and enjoy exclusive benefits. Becoming a member is easy and open to individuals aged 12 and over. However, please note that companies and legal persons are not eligible for membership.

To join PhoenixMiles, you can visit our official website, download our mobile app, or join through Air China family airlines. Simply provide the required personal information and complete the registration process. Once you’ve joined, you can start earning mileage on your flights and explore the exciting rewards and benefits that await you.

As a member, you’ll have access to a range of features to manage your account effectively. You can track your mileage balance, view your upcoming flights, and redeem your accumulated mileage for award tickets or class upgrades. The PhoenixMiles program offers a straightforward and user-friendly interface, making it easy for you to navigate and make the most of your membership.

Join PhoenixMiles today and embark on a rewarding journey with Air China. Start earning mileage, enjoy exclusive benefits, and make your travel experience even more memorable. Whether you’re a frequent flyer or a first-time traveler, PhoenixMiles is designed to enhance your journey and provide you with exceptional value.

Earning Mileage

When it comes to earning mileage, the PhoenixMiles program offers a variety of options for members. Whether flying with Air China or its airline partners, or engaging with non-airline partners, members can accumulate mileage to redeem for future rewards and benefits.

For flights, members can earn mileage based on the distance flown and the class of travel. This includes both Air China flights and flights with partner airlines within the Star Alliance network. The more you fly, the more mileage you can earn.

But earning mileage is not limited to flights alone. PhoenixMiles also has partnerships with non-airline partners, allowing members to earn mileage through everyday activities such as hotel stays, car rentals, and shopping. By taking advantage of these partnerships, members can boost their mileage balance and get closer to exciting redemption options.

Additionally, PhoenixMiles provides options for claiming mileage for past flights. If you forgot to provide your membership number during the booking process or if you have recently joined the program, you can still claim mileage for previous eligible flights. Simply follow the process outlined on the PhoenixMiles website or reach out to the customer service team for assistance.

Earning Mileage Summary

  • Members can earn mileage by flying with Air China and its airline partners
  • Non-airline partners offer opportunities to earn mileage through various activities
  • Claim mileage for past flights if membership number was not provided
Airline Partners Non-Airline Partners
Airline 1 Partner 1
Airline 2 Partner 2
Airline 3 Partner 3

“Earning mileage is a breeze with the PhoenixMiles program. Whether you’re flying with Air China or engaging with our non-airline partners, you’ll be on your way to exciting rewards in no time!” – A satisfied PhoenixMiles member

Elite Membership Upgrade & Renewal

Being a member of the PhoenixMiles frequent flyer program not only grants you access to a range of rewards and benefits but also the opportunity to elevate your status through the Elite Membership. This exclusive tier offers additional privileges and perks that enhance your travel experience with Air China.

To qualify for Elite Membership, members must meet certain thresholds and requirements. The table below provides an overview of the qualifying criteria:

Elite Membership Level Qualifying Requirements
Gold 30,000 qualifying miles or 25 qualifying segments within a calendar year
Silver 20,000 qualifying miles or 15 qualifying segments within a calendar year
Platinum 60,000 qualifying miles or 50 qualifying segments within a calendar year

In addition to the Elite Membership, Air China is a proud member of the Star Alliance, one of the world’s largest airline alliances. As an Elite Member, you are entitled to equivalent Star Alliance status, which grants you access to a wide range of benefits and privileges when traveling with other alliance member airlines. This includes priority check-in, extra baggage allowance, and access to exclusive airport lounges.

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Renewal of your Elite Membership is based on an annual assessment, ensuring that you continue to enjoy the elevated status and associated benefits. By meeting the qualifying thresholds each calendar year, you can maintain your Elite Membership and continue to experience the utmost in comfort and luxury.

Redeeming Mileage

Redeeming Mileage

When it comes to making the most of your accumulated mileage, Air China’s PhoenixMiles program offers a range of options for redemption. Whether you’re looking to book award tickets, upgrade your class, or choose from a selection of items in the online store, the program ensures that your loyalty is rewarded.

For those interested in using their mileage for award tickets, Air China provides a seamless booking process. Simply visit the official website or contact the customer service hotline to make your reservation. It’s important to note that award tickets are subject to availability and certain fare rules may apply.

In addition to award tickets, PhoenixMiles members also have the opportunity to enjoy the benefits of class upgrades. By redeeming your mileage, you can elevate your travel experience and enjoy the luxurious amenities offered in Business Class or even First Class. Upgrade availability is subject to seat availability and fare regulations, so it’s best to plan ahead and explore your options.

When it comes to redeeming mileage, it’s essential to be aware of the ticketing requirements and rules. Ensure that you have all the necessary information and documentation ready before proceeding with the redemption process. Additionally, remember that certain service charges may apply depending on the specific redemption option you choose.

Award Tickets Table

Class Requirements Availability
Economy Class Varies based on destination and fare class Subject to availability
Business Class Higher mileage requirement than Economy Class Subject to availability
First Class Highest mileage requirement Subject to availability

Table: Overview of award ticket requirements and availability across different classes.

PhoenixMiles Junior Card

If you’re traveling with young passengers aged 2-12, Air China offers the PhoenixMiles Junior Card, a program specially designed to cater to their needs and provide them with a range of benefits. By joining the program, your young traveler can enjoy a personalized experience and make their journey even more exciting.

  • Exclusive Benefits: The PhoenixMiles Junior Card offers a variety of exclusive benefits for young travelers. From priority boarding to special in-flight meals, your child will feel like a VIP throughout their journey.
  • Fun Activities: Air China organizes fun activities and events specifically for Junior Card members. Your child can participate in interactive games, educational workshops, and even meet the pilot in the cockpit, making their flight not just a means of transportation, but an unforgettable experience.
  • Engaging Content: With the PhoenixMiles Junior Card, your child will have access to engaging content tailored to their age group. They can enjoy kid-friendly movies, cartoons, and games during the flight, keeping them entertained and engaged throughout the journey.

“The PhoenixMiles Junior Card program is a fantastic way to make your child’s travel experience more memorable and enjoyable. From exclusive benefits to fun activities, we strive to provide a unique and exciting journey for our young passengers.”

Important Information

Joining the PhoenixMiles Junior Card program is easy. When making a booking, simply indicate that you will be traveling with a child aged 2-12, and our staff will assist you with the registration process. It is important to note that all Junior Card members must be accompanied by an adult during the flight.

By providing young passengers with a dedicated program, Air China aims to make air travel a pleasant and enjoyable experience for the whole family. Join the PhoenixMiles Junior Card program today and let your child embark on a journey filled with excitement and wonderful memories!


When it comes to staying connected and getting the support you need, Air China’s PhoenixMiles program offers a variety of communication channels. Whether you have a question, need assistance, or want to share feedback, you can easily reach out to the program through the following contact information:

  • Phone: Dial +86 400-876-9999 for general inquiries and assistance with your PhoenixMiles account.
  • Fax: Fax your inquiries or documents to +86 10-95583-1.
  • Email: Send an email to for any queries or feedback.

With these communication channels, Air China ensures that PhoenixMiles members have convenient access to the support they need. Whether you prefer speaking to a representative over the phone, sending a fax, or reaching out via email, the program is committed to providing prompt and helpful assistance.

Contact Information

If you have any questions or need assistance, please feel free to contact us. We are here to help make your experience with the PhoenixMiles program as smooth and enjoyable as possible.

Dynasty Sky Reading

Air China offers an exciting in-flight reading experience with its Dynasty Sky Reading service. Passengers can now download a wide variety of publications directly to their personal electronic devices, such as magazines, newspapers, and other reading materials. Whether you’re interested in the latest news, fashion trends, or entertainment gossip, you’ll find something captivating to read during your flight.

The Dynasty Sky Reading service is designed to enhance your travel experience by providing a range of engaging content to suit different interests. From international newspapers to popular magazines, you can immerse yourself in captivating stories and stay up-to-date with the latest headlines. Whether you prefer light-hearted entertainment or thought-provoking articles, there’s something for everyone.

To access the Dynasty Sky Reading service, simply download the Air China app or visit the official website. Once you’ve installed the app or accessed the website, you can browse through the extensive selection of publications available. The user-friendly interface makes it easy to search for specific titles or explore different categories. Once you’ve found a publication you’re interested in, you can download it directly to your device and enjoy reading it offline during your flight. It’s a convenient and environmentally friendly way to enjoy your favorite reading materials while on board.

Benefits of Dynasty Sky Reading

  • Wide selection of publications to choose from
  • Convenient offline reading
  • Environmentally friendly alternative to printed materials
  • User-friendly interface for easy browsing and downloading
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With Dynasty Sky Reading, Air China ensures that your in-flight reading experience is diverse, enjoyable, and easily accessible. So sit back, relax, and indulge in the captivating world of literature during your next Air China flight.

Baggage Policy

When travelling with Air China, it’s important to familiarize yourself with the airline’s baggage policy to ensure a smooth and hassle-free journey. The policy covers both carry-on baggage and checked baggage, with specific guidelines for dimensions and allowances.

Carry-on Baggage

Passengers are allowed to bring one piece of carry-on baggage on board, with additional items such as a handbag or laptop bag. The dimensions for carry-on baggage should not exceed 55 cm x 40 cm x 20 cm (22 in x 16 in x 8 in), and the weight should not exceed 5 kg (11 lbs) for Economy Class passengers and 10 kg (22 lbs) for Business and First Class passengers.

Note that certain items are not allowed in carry-on baggage, such as sharp objects, flammable substances, and liquids exceeding 100 ml. It’s always recommended to check the latest regulations and restrictions to avoid any inconvenience at the security screening.

Checked Baggage

The allowance for checked baggage varies depending on the class of travel and the destination. Passengers are advised to refer to the Air China website or contact the airline directly for accurate and up-to-date information on baggage allowances. It’s important to note that excess baggage charges may apply if the weight or dimensions of the baggage exceed the stipulated limits.

For international flights, the checked baggage allowance for Economy Class passengers is typically 23 kg (50 lbs), while Business and First Class passengers may have a higher allowance. For domestic flights, the allowance is usually 20 kg (44 lbs) for Economy Class and higher for premium classes.

Remember to securely label your checked baggage with your contact information and remove any old baggage tags to avoid confusion. It’s also a good idea to pack your belongings in a sturdy suitcase or bag to protect them during transit.

By adhering to Air China’s baggage policy, you can ensure a smooth and efficient travel experience, with the peace of mind that your belongings are properly accounted for. Always check the latest guidelines before your journey, as policies may be subject to change.

The Classes of Air China

When flying with Air China, passengers have the option to choose from a variety of cabin classes, each offering its own level of comfort and amenities. Whether you are looking for a budget-friendly option or a luxurious experience, Air China has a class that suits your needs.

Economy Class

Economy Class is the standard class offered by Air China. Passengers in this class can expect comfortable seating, delicious meals, and a selection of entertainment options to keep them entertained throughout the flight. Although it may not have all the lavish amenities of higher classes, Economy Class provides a reliable and enjoyable travel experience.

Premium Economy Class (currently not available)

Premium Economy Class is a step up from Economy Class, offering passengers enhanced comfort and additional amenities. Unfortunately, Air China is currently not offering Premium Economy Class, but when available, passengers can expect extra legroom, priority boarding, upgraded dining options, and a more personalized experience.

Business Class

Business Class is designed for passengers seeking a more luxurious and exclusive travel experience. Passengers in this class can enjoy spacious seating that converts into a fully flat bed, ensuring a restful sleep during long-haul flights. Business Class passengers also have access to premium lounges, priority check-in, and exquisite dining options.

First Class

For the ultimate in luxury and comfort, First Class is the pinnacle of air travel. Passengers in First Class are treated to the utmost privacy, with individual suites featuring spacious seats, personal entertainment systems, and even private bathrooms. Air China’s First Class experience is designed to provide passengers with an unforgettable journey, with personalized service and world-class amenities.

In summary, Air China offers a range of cabin classes to cater to the diverse needs and preferences of its passengers. From the reliable Economy Class to the luxurious First Class, each class provides its own unique experience, ensuring a comfortable and enjoyable journey for all travelers.

In-flight Entertainment and WIFI

in-flight entertainment

When flying with Air China, you can expect a wide range of in-flight entertainment options to make your journey enjoyable. Whether you’re a movie buff, a TV show addict, or simply want to relax with some music, there’s something for everyone. Sit back, relax, and let Air China take care of your entertainment needs.

Movie lovers will be delighted with the extensive selection of films available on board. From the latest Hollywood blockbusters to timeless classics, you’ll have plenty of options to choose from. So grab your headphones, recline your seat, and immerse yourself in a cinematic experience at 30,000 feet.

In addition to movies, Air China also offers a variety of TV shows and series for your viewing pleasure. Catch up on your favorite shows or discover new ones as you travel to your destination. With a wide range of genres and episodes, you’ll never be bored during your flight.

When it comes to food and drink, Air China ensures that all passengers are well taken care of. Whether you have special dietary requirements or simply want to indulge in some delicious meals, the airline offers a diverse menu to cater to your preferences. From gourmet dishes to comfort food, there’s something for every palate.


When it comes to check-in options, Air China offers passengers the convenience of both online check-in and airport check-in. Whether you prefer to check-in from the comfort of your own home or at the airport, Air China has got you covered.

Online check-in: With Air China’s online check-in service, you can save time and avoid long queues at the airport. Simply visit the official website and complete the check-in process before you arrive at the airport. Online check-in is available from 24 hours up to 90 minutes before your flight’s scheduled departure time. Once you’ve checked in online, you can either print your boarding pass or have it sent to your mobile device.

Airport check-in: If you prefer to check-in at the airport, Air China provides designated check-in desks where you can complete the process. The closing times for airport check-in vary depending on your flight’s departure time, so be sure to arrive at the airport with ample time to complete the check-in formalities.

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Benefits of Online Check-In and Airport Check-In:

  • Save time and avoid long queues at the airport.
  • Flexibility to check-in from anywhere with an internet connection.
  • Choose your preferred seat in advance.
  • Print your boarding pass or have it sent to your mobile device.
  • Enjoy a hassle-free check-in experience.

Whether you choose to check-in online or at the airport, Air China strives to make the process as smooth and convenient as possible for all its passengers. So sit back, relax, and let Air China take care of your check-in needs.

Check-In Option Opening Time Closing Time
Online Check-In 24 hours before departure 90 minutes before departure
Airport Check-In Opens 3 hours before departure Varies depending on flight

Frequent Flyer Programme

I am excited to introduce you to Air China’s frequent flyer program, PhoenixMiles. As a valued passenger, you have the opportunity to earn points and enjoy a range of benefits through this program. Whether you’re a frequent traveler or simply looking to make the most of your Air China experience, PhoenixMiles is designed to reward your loyalty and enhance your journey.

Collecting points with PhoenixMiles is easy. Every time you book a flight through Air China’s website or other channels, you will earn points based on the distance traveled and the fare class of your ticket. The more you fly, the more points you accumulate. These points can then be redeemed for a variety of rewards, including free flights, upgrades, and more. It’s a fantastic way to make your travels even more rewarding.

What sets PhoenixMiles apart is its alliance with the Star Alliance network. This global partnership opens up a world of opportunities for our members. With more than 25 airlines in the alliance, you can earn and redeem points on a vast network of routes. Whether you’re flying with Air China or one of our partner airlines, your points will contribute to your overall PhoenixMiles balance.

Join the PhoenixMiles program today and start enjoying the benefits of being a frequent flyer. Collect points, explore new destinations, and experience the world like never before. Your journey with Air China becomes even more rewarding with PhoenixMiles.


As an airline, Air China is dedicated to providing passengers with an exceptional travel experience. With a wide range of services and benefits, Air China ensures that every journey is comfortable and enjoyable. Whether you’re joining their frequent flyer program, earning and redeeming mileage, or exploring the various cabin classes, Air China offers a comprehensive travel experience.

When you choose Air China, you can expect a seamless journey with access to in-flight entertainment options and a commitment to passenger satisfaction. The airline’s dedication to excellence extends to its partnership with the Star Alliance, which adds even more benefits for frequent flyers.

So, if you’re looking for an airline that prioritizes your travel experience, Air China is the perfect choice. With their commitment to quality service, you can relax and enjoy your journey with confidence, knowing that the airline is dedicated to providing you with the best possible experience.


How can I join the PhoenixMiles frequent flyer program?

You can join the PhoenixMiles program through various channels such as the official website, mobile app, WeChat, or through Air China family airlines.

Who is eligible to join the PhoenixMiles program?

Individuals aged 12 and over are eligible to join the program. Junior membership is available for passengers aged 2-12. Companies and legal persons are not eligible to join.

How can I earn mileage?

You can earn mileage by flying with Air China and its partner airlines. Mileage can also be earned through non-airline partners. Additionally, you can claim mileage for past flights.

What are the benefits of elite membership in the PhoenixMiles program?

Elite members enjoy additional benefits and privileges. They also have equivalent Star Alliance status, providing access to a wider range of benefits and privileges across multiple airlines.

How can I redeem my accumulated mileage?

You can redeem your mileage for various rewards, including award tickets, class upgrades, and items from the online store. Specific requirements and rules apply for redeeming mileage, and service charges may apply for certain redemption options.

Is there a frequent flyer program for young passengers?

Yes, there is the PhoenixMiles Junior Card for passengers aged 2-12. They can join the program and enjoy benefits designed specifically for them.

How can I contact the PhoenixMiles program for assistance?

You can find relevant contact information for inquiries and assistance through various communication channels, including phone, fax, and email.

What is Dynasty Sky Reading?

Dynasty Sky Reading is a service that allows passengers to download over a hundred publications to their personal electronic devices. Passengers can enjoy a range of reading materials during their flight, including magazines, newspapers, and other publications.

What are the baggage policies for Air China?

Air China has specific baggage policies for carry-on and checked baggage. The allowance for carry-on baggage varies depending on the class of travel, with specific size restrictions. Checked baggage allowances also differ based on domestic or international flights and the class of travel.

What cabin classes does Air China offer?

Air China offers Economy Class, Business Class, and First Class. Premium Economy is currently not available.

What in-flight entertainment options are available on Air China flights?

Passengers can enjoy a selection of movies, TV shows, games, and audio channels. There are also various food and drink options, including special dietary requests. WIFI service may be available for purchase on certain flights.

Can I check-in online with Air China?

Yes, Air China offers online check-in for added convenience. You can check-in through the official website before arriving at the airport, or you can check-in at the airport through the designated check-in desks.

How can I collect points in the frequent flyer program?

You can collect points by booking flights through Air China’s website or other channels. The frequent flyer program, PhoenixMiles, is a part of the Star Alliance, providing additional benefits and rewards for members.

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